It’s not strictly required, but it’s the difference between a VA who’s productive on day one and one who’s still learning your system a month in. If your platform is listed above, we’ll match you with someone who already has hands-on experience in it. If it’s a less common system, tell us upfront and we’ll screen specifically for that experience.
That’s normal, and it’s exactly why we don’t place VAs who only know one tool. Most practices run an EHR alongside a separate billing or insurance platform, and we match you with someone comfortable managing that full stack, not just the primary system.
SimplePractice, TherapyNotes, Valant, Osmind, Alma, and Headway are where we see the deepest experience, since these are the platforms most of our behavioral health clients already run on.