Hire a Virtual Medical Receptionist from the Philippines, Latin America, and South Africa.

Save up to 70% compared to local USA salaries, without sacrificing quality.

Starting at $11/hr for full-time roles

Review - Ruan and Karissa Dungy

Our virtual medical receptionists have experience with companies like:

United Healthcare Logo
Cigna Healthcare Logo
Optum Logo

Ataraxis helps healthcare practices hire a full-time virtual medical receptionist in 2 weeks or less.

Whether this is your first offshore hire or you're expanding an existing remote team, we handle the sourcing and vetting so you can stay focused on patient care.

Our team has a high bar and a proven process that we use to find the best virtual medical receptionists for healthcare providers:

No more revolving door hires.

Our Anti-Job Hopper Filter screens out anyone with a history of jumping from job to job every few months. Every candidate we send you has a track record of staying put and actually growing with a company, not just using it as a pit stop.

You'll actually be able to understand them.

We use what we call the One-Repeat Rule. If our recruiters have to ask a candidate to repeat themselves more than once during the interview, they’re out. Period. Your clients, customers, and team deserve someone who communicates clearly and confidently every time.

They can't fake their way through our tests.

Our AI-Proof Assessment is built so candidates have to show real, hands-on experience, not just copy-paste a ChatGPT answer. We make them prove they know their stuff before they ever get in front of you.

We narrow it down so you don't have to.

After all that vetting, we hand you 3 to 4 of the best candidates to choose from. No sifting through a pile of resumes, just a few solid people who’ve already passed the hard part.

Billing is simple, and the paperwork isn't your problem.

Once you hire, you’ll get a monthly Stripe invoice, that’s it. All the compliance, contracts, and back-end paperwork are handled by Ataraxis so you can stay focused on running your business.

What our customers say

Doctor holding his forehead in hospital
THE PROBLEM

Your Front Desk Volume Is Outpacing Your Staffing Capacity

In a busy clinical environment, the front desk is where patient experience starts.

Every unanswered call, delayed intake, or scheduling error has a downstream effect on provider productivity, patient satisfaction, and practice revenue. Even a well-trained in-office team has a ceiling, and when call volume spikes, things fall through.

A Virtual Medical Receptionist from Ataraxis takes on the high-volume administrative workload so your clinical staff can focus on care delivery rather than fielding phones.

The Numbers Behind Healthcare Outsourcing

You’re not early to this. Most of the industry is already moving this direction.

  • According to the American Medical Association, a virtual medical receptionist handles the administrative volume that would otherwise fall on your in-office staff, which directly improves patient access by keeping scheduling and communication running without gaps.

  • Hiring virtual medical receptionist allows you to have more room to invest on in-person employee compensation, benefits, and satisfaction as well as retain the clinical staff you’ve already trained.

  • Depending on how you structure the role, your Virtual Medical Receptionist can also support billing and coding workflows, prior authorization coordination, and remote patient monitoring documentation, keeping those processes moving without adding to your clinical team’s plate.

  • The U.S. medical billing outsourcing market is projected to reach $17.69 billion by 2033, up from $6.95 billion in 2025
  • Practices that outsource administrative functions report up to a 40% reduction in operational costs
  • Businesses that outsource non-core tasks like front-desk and scheduling document 37% efficiency gains on average
  • 83% of small businesses plan to maintain or increase their outsourcing spend over the next few years
  • 68% of businesses already outsource at least one operational function, and that number keeps growing
  • Hiring offshore versus a comparable U.S.-based hire saves up to 70% on labor costs
  1.  

Your front desk is one of the highest-leverage places to start. A trained, HIPAA-aware virtual medical receptionist handles the volume, keeps your workflow intact, and costs a fraction of what you’re currently paying. The practices that figured this out aren’t looking back.

Want the data behind these numbers? Read our 100+ Outsourcing Statistics, Including Healthcare

Case Study: How an Austin Psychiatric NP Cleared Her EHR Backlog and Saved $30K

The situation

A psychiatric nurse practitioner running a solo outpatient practice was drowning in administrative work. Her in-office admin left a trail of incomplete, error-ridden EHR entries. When that person eventually resigned without notice, the practice was left with unanswered patient calls, a scheduling backlog, and a clinician spending her evenings doing chart cleanup instead of clinical work.

It’s a pattern that’s all too common in small behavioral health practices. The front-desk and back-office burden falls on whoever’s available, and patient care is the thing that quietly suffers.

The shift

Rather than hiring another local admin at Austin’s going rate of roughly $50K/year plus benefits, she brought on a virtual medical receptionist through Ataraxis. The candidate was based in the Philippines with five-plus years of U.S. behavioral health experience, and was vetted through a full EHR simulation, HIPAA compliance review, and reference check before the first introduction.

Total cost: $2,000/month, all-in.


What changed in the first 30 days

The EHR backlog was cleared in two weeks. Standardized intake templates were built out. Patient calls were being answered within three rings, and appointment waitlist volume dropped by 40%. The practice finally had documented SOPs for refill requests, lab tracking, and prior authorizations, workflows that had previously lived entirely in one person’s head.

The bottom line:
$30,000 saved annually
More billable sessions per week
A clinician who could finally focus
on the work she trained for

If your front desk is a bottleneck, whether that’s call volume, scheduling gaps, or chart work piling up after hours, this is what a well-placed virtual medical receptionist actually looks like in practice.

Read the full case study

Cost Comparison: Hiring a Virtual Medical Receptionist with Ataraxis vs. Local Hire

Starting at $11/hour

No long-term contracts.

Hiring virtual medical receptionists through Ataraxis delivers reliable, HIPAA-aware front-desk support at a fraction of U.S. salaries, handling calls, scheduling, and patient intake while keeping overhead low.

Cost of hiring in the USA vs Offshore - Hiring a Virtual Medical Receptionist - Landscape

How Much Does a Virtual Assistant Cost?

Offshore staffing through Ataraxis costs a fraction of what a comparable U.S. hire runs once you factor in salary, benefits, payroll tax, and recruiting overhead. There are no upfront fees, no lock-in contracts, and no billing surprises. The numbers below show exactly what you pay and what you save.

$1,950

Full-time / month

174 hrs · $11/hr all-in

$1,100

Part-time / month

87 hrs · $12/hr all-in

$23,400

Annual cost, full-time

vs. $60–97k for a U.S. hire

1–2 wks

Time to hire

2–3 vetted candidates

Upwork vs Fiverr vs OnlineJobs.PH vs Ataraxis:
A Comparison

Here’s how virtual medical receptionist companies like Upwork, Fiverr, OnlineJobs.PH, and Ataraxis compare on key hiring criteria.

Pros and Cons of Upwork, Fiverr, Online jobs PH, Ataraxis - Table

Hello Rache vs My Mountain Mover vs Medva vs Ataraxis:
A Comparison

Comparison Healthcare VA Agencies - Ataraxis, Hellorache, My Mountain Mover, Medva

Why HIPAA Compliance Is Non-Negotiable When Hiring Virtually

Bringing on a remote team member in a healthcare setting is not the same as hiring a virtual assistant for a retail business. The moment someone accesses a patient’s PHI (protected health information), whether that’s pulling up a chart, confirming an appointment, or routing a message to a provider, HIPAA applies. Full stop.

At Ataraxis, every virtual medical receptionist signs a Business Associate Agreement (BAA) before day one. They’re trained on HIPAA requirements and PHI handling best practices, work through secure, encrypted connections, and follow access protocols that limit PHI exposure to only what’s needed for the task at hand. Your practice remains the covered entity. We make sure your virtual staff holds up their end of the obligation.

This is not a checkbox exercise. It’s how we protect your patients, your license, and your practice.

Virtual Medical Receptionists for Hire

Need to hire a virtual medical receptionist? These pros are ready to start ASAP

Alexies B.

Healthcare VA & Patient Care Coordinator | Psychiatry & Integrative Medicine | Philippines

$12/hr for full-time ($2,100/month), $13/hr for part-time ($1,200/month) | US hours | Available now

Alexies is a Philippines-based Healthcare Virtual Assistant with 5+ years supporting US-based psychiatry, integrative medicine, and home health organizations, and fluent professional English across phone, chat, and email. She completed STEM studies and is currently pursuing a Bachelor of Science in Information Technology, giving her a systems-minded edge with EHRs and workflow tools.

Most recently she supported a Texas-based integrative psychiatry and wellness practice, progressing from Medical Virtual Assistant to Business Operations Manager, where she coordinated provider onboarding, multi-state licensing and credentialing across six states, patient scheduling, insurance eligibility verification via Availity, and prior authorization documentation for specialty treatments like Spravato/esketamine, all in Charm EHR. Earlier she coordinated caregiver scheduling, EVV visit verification, and payroll for a US private-duty senior home care agency, and served as a healthcare-billing subject matter expert and trainer in a high-volume contact center.

EHR/software: Charm EHR, Availity, WellSky, Viventium, RingRx, Airtable, Dialpad, GoTo, Google Workspace

Reference: The clinic owner and lead clinician, a psychiatric nurse practitioner, said she’d absolutely work with Alexies again and recommend her without hesitation.

Best fit for: Behavioral health and psychiatry practices, integrative medicine clinics, telehealth platforms, and home health agencies needing a HIPAA-conscious VA for scheduling, credentialing, insurance verification, and operations support.

Maria K., RN

Registered Nurse, Healthcare VA & Medical Scribe | Philippines

$11/hr for full-time ($1,950/month), $12/hr for part-time ($1,100/month) | US hours | Available now

Maria is a Philippines-based Registered Nurse and Healthcare Virtual Assistant with roughly a decade of clinical and administrative healthcare experience and fluent, native-level professional English, further sharpened by a year spent teaching English. She holds a Bachelor of Science in Nursing from a well-regarded Philippine university, passed the Philippine Nursing Licensure Examination, and completed a post-graduate nursing training program. She is HIPAA certified.

Most recently she spent 1.5 years supporting a US-based primary care practice as a combined Administrative Assistant and Medical Scribe, managing patient phone support, appointment scheduling, chart preparation, and real-time encounter documentation across house-call and telehealth visits, while processing medication refills, prior authorizations, referrals, and lab and imaging orders. Her earlier clinical background spans dialysis, med-surg, and newborn care.

EMR/software: eClinicalWorks, CoverMyMeds, Doximity, GoTo, Phlebio, SOL

Reference (10/10 re-hire): Her former Admin/Scribe Supervisor, who personally trained her, confirmed her assessment and described her as trustworthy, dependable, and able to manage both admin and scribing duties with minimal supervision.

Best fit for: Primary care practices, telehealth platforms, and medical teams needing a clinically literate, HIPAA-certified VA and medical scribe.

Healthcare virtual assistant

What is a Virtual Medical Receptionist?

A Virtual Medical Receptionist is a remote front-desk professional trained to handle the administrative operations of a healthcare practice. They manage patient-facing communication, scheduling, intake coordination, and EHR data entry, working within your existing workflows and systems so there’s minimal disruption to your operations.

Ideal Candidate Qualities

  • Familiarity with EHR and practice management platforms (e.g., Epic, Athenahealth, Tebra, eClinicalWorks).

  • Clear, professional communication with patients across calls, emails, and patient portals.

  • Working knowledge of HIPAA requirements and PHI handling protocols.

  • Ability to follow clinical escalation procedures and provider-defined SOPs.

Junior Virtual Medical Receptionist

A Junior Virtual Medical Receptionist typically has 0–2 years of experience and handles essential front-office duties such as answering patient calls, scheduling appointments, and updating basic patient information. They are familiar with electronic health record (EHR) systems, medical terminology, and HIPAA compliance requirements.

A good fit for solo practitioners or small practices that need reliable support for appointment scheduling, patient call handling, and basic EHR data entry. Works best with defined SOPs and regular check-ins from a supervising clinician or office manager.

Mid-Level Virtual Medical Receptionist

With 2–5 years of experience, a Mid-Level Virtual Medical Receptionist manages a broader range of responsibilities, including handling higher call volumes, coordinating patient intake, verifying insurance details, and ensuring efficient scheduling across multiple providers. They are skilled in using EHR platforms, managing confidential data, and resolving routine patient inquiries with minimal oversight.

Well-suited for multi-provider practices or clinics with moderate call volume that need someone who can work independently, manage insurance verification workflows, and handle patient intake with minimal hand-holding.

Senior Virtual Medical Receptionist

A Senior Virtual Medical Receptionist brings 5+ years of experience and excels in overseeing virtual front-desk operations, managing complex scheduling needs, and ensuring a high standard of patient satisfaction. They are experts in workflow optimization, patient communication, and advanced use of EHR and practice management systems. Senior professionals in this role often train junior staff, implement best practices, and act as the first point of contact for escalated patient concerns.

A strong fit for larger practices, group clinics, or healthcare organizations looking for someone to own the virtual front-desk function end-to-end. This includes supervising junior staff, refining SOPs, managing escalations, and optimizing scheduling efficiency across multiple providers or locations.

Many of our virtual medical receptionists have graduate degrees, so you’ll have access to high-level expertise, without the price tag.

Differences Between a Virtual Medical Assistant, Virtual Medical Receptionist, and Virtual Medical Scribe

These roles overlap in a lot of people’s minds, but they cover distinct parts of practice operations. Here is the short version:

Role What They Handle

Broad clinical and administrative support. Insurance verification, prescription refills, patient intake, EHR updates, and care coordination. The role most practices reach for when the administrative load has outgrown front-desk capacity alone.

Virtual Medical Receptionist (VMR)

Front-of-house patient contact. Answering calls, scheduling and rescheduling appointments, managing the waitlist, and handling basic intake. Less clinical depth, more volume and responsiveness.

Works alongside the provider in real time. Documents patient encounters directly in the EHR during or immediately after visits, so charting doesn’t pile up after hours. Requires the strongest grasp of clinical terminology and workflow of the three.

If none of these three is quite the fit, our full breakdown of healthcare VA roles covers everything from billing and coding to prior authorization and care coordination.

What to Expect from Your Ideal Virtual Medical Receptionist Candidate

Your Virtual Medical Receptionist should have a solid grasp of clinical front-desk workflows and understand how their role connects to provider productivity. They’ll manage inbound calls and patient messages, handle scheduling and appointment confirmations, collect pre-visit intake information, verify insurance eligibility, update EHR records, and route clinical questions to the appropriate provider or clinical staff, all using secure, HIPAA-compliant communication tools.

When this role is staffed well, the impact is measurable. No-show rates drop, scheduling gaps fill faster, provider time is protected, and patient satisfaction scores improve. It also reduces the administrative burden on your clinical staff, which matters for burnout prevention.

Specialties We Support

Front-desk workflows vary significantly across specialties. A mental health practice has different intake requirements than an urgent care clinic, and a dental office manages scheduling very differently from an OB/GYN practice. Our virtual medical receptionists are matched to your specialty so they already understand the workflows, terminology, and compliance considerations relevant to your practice before they start.

Mental Health and Behavioral Health

Scheduling in behavioral health requires more than booking a slot. Your Virtual Medical Receptionist handles new patient intake screening, manages recurring appointment cadences for therapy and psychiatry, fields sensitive calls with appropriate discretion, and follows your escalation protocol for urgent or crisis-adjacent situations. They work within your EHR, whether that’s SimplePractice, TherapyNotes, Valant, or another platform, and handle prior authorization follow-up for psychiatric medications and outpatient therapy.

Optometry

Your Virtual Medical Receptionist manages appointment scheduling for routine eye exams, contact lens fittings, and follow-up visits, coordinates insurance eligibility verification for both medical and vision plans, handles recall outreach for patients due for annual exams, and supports pre-visit intake for new patients. They’re familiar with platforms like RevolutionEHR and Eyefinity.

Urgent Care

Urgent care front desks run at high volume with minimal margin for error. Your Virtual Medical Receptionist handles inbound patient inquiries, manages online and phone-based check-in workflows, verifies insurance in real time, routes clinical questions to the appropriate provider, and keeps wait time communication consistent. They can also manage patient satisfaction follow-ups post-visit.

Family Medicine

In a family medicine setting, your Virtual Medical Receptionist covers a wide range of patient demographics and visit types. They handle appointment scheduling across preventive, acute, and chronic care visits, manage referral coordination, process new patient intake paperwork, and handle insurance verification across commercial, Medicare, and Medicaid plans. They’re also well-suited to managing high call volumes during flu season and other demand surges.

Dentistry

Dental scheduling is detail-intensive. Your Virtual Medical Receptionist manages new patient onboarding, treatment plan follow-up calls, appointment reminders to reduce no-shows, re-activation outreach for overdue patients, and insurance pre-authorization coordination. They work within platforms like Dentrix, Eaglesoft, or Open Dental, and understand the difference between medical and dental insurance workflows.

Pediatrics

Pediatric practices require clear, reassuring communication with parents and guardians alongside accurate clinical scheduling. Your Virtual Medical Receptionist handles well-child visit scheduling, sick call triage routing, vaccine appointment coordination, school and sports physical bookings, and portal message management. They’re also equipped to handle the higher call volume that comes with seasonal illness surges.

Physical Therapy and Rehabilitation

PT practices depend on consistent scheduling to maintain plan-of-care compliance. Your Virtual Medical Receptionist manages initial evaluation scheduling, tracks authorized visit counts against insurance approvals, coordinates with referring physicians for documentation, handles re-authorization requests, and sends attendance reminders to keep patients on track with their prescribed frequency.

Chiropractic

Your Virtual Medical Receptionist manages new patient scheduling, confirms ongoing adjustment appointments, handles insurance verification for chiropractic benefits, follows up on lapsed patients, and supports front-desk communication so your in-office staff can stay focused on patient flow during peak hours.

OB/GYN

OB/GYN practices manage a mix of routine and time-sensitive appointments that require organized, empathetic communication. Your Virtual Medical Receptionist handles prenatal visit scheduling, new patient intake coordination, referral management, insurance verification across maternity and gynecological care, and post-visit follow-up. They understand the importance of discretion and accuracy in this patient population.

Dermatology

Dermatology practices often carry long scheduling queues and high new patient demand. Your Virtual Medical Receptionist manages appointment scheduling for medical, cosmetic, and surgical dermatology visits, handles new patient intake and insurance verification, coordinates prior authorization for biologics and specialty medications, and manages waitlist outreach to fill cancellations quickly.

Delegate these time consuming tasks to a Full Time Virtual Medical Receptionist

Patient Communication

Answer phone calls, respond to emails, and provide information about services.

Appointment Scheduling

Book, confirm, reschedule, and cancel appointments.

Insurance & Intake Support

Collect patient details, verify insurance, and manage pre-visit paperwork.

Call Routing

Direct calls to the appropriate department or provider.

Data Entry & Record-Keeping

Update and maintain accurate patient information in EHR systems.

Message Handling

Take messages and ensure timely delivery to healthcare staff.

Patient Reminders

Send appointment confirmations and follow-up reminders.

Billing Support

Assist patients with basic billing inquiries and direct complex questions to the billing department.

Medical Records Requests

Coordinate patient requests for medical records and ensure compliance with HIPAA.

Waitlist Management

Maintain and update patient waitlists to fill last-minute appointment openings.

Patient Follow-Ups

Call patients post-visit to check on satisfaction, provide instructions, or schedule follow-up appointments.

Workflow Coordination

Support providers and office staff by ensuring smooth scheduling, communication, and task delegation.

Benefits of hiring a Virtual Medical Receptionist

Better Patient Access

Patients get through when they call, wait times go down, and intake is handled before they arrive.

Reduced Administrative Burden on Clinical Staff

Your MAs, nurses, and providers spend less time on front-desk tasks and more time on care.

 

Lower Overhead

You get experienced, full-time front-desk coverage at a fraction of the cost of a local hire, without benefits, PTO, or office space.

 

Why hire a Virtual Medical Receptionist through Ataraxis?

Pre-Vetted Talent

Ataraxis does the heavy lifting by thoroughly screening and vetting virtual assistants before they’re matched with you. This means you won’t waste time sorting through unqualified candidates.

Fluency in English

Ataraxis virtual assistants are fluent in English and skilled at communicating professionally, ensuring there’s no miscommunication in your day-to-day tasks.

Time Zone Flexibility

Unlike many freelancers who may not align with your work hours, Ataraxis virtual assistants are willing (and happy) to work in your time zone, making collaboration seamless.

College Educated and Experienced

All Ataraxis VAs are college educated and have specialized experience in various fields, so you can trust them to hit the ground running.

Dedicated Support

Hiring through Ataraxis gives you access to ongoing support. If your team of virtual assistants needs adjustments, Ataraxis is there to help, unlike freelancer platforms where you’re on your own.

Long Term Relationships

Freelancer platforms often attract short-term gig workers who juggle multiple client projects at the same time. Ataraxis virtual assistants are committed to building lasting partnerships with one employer, becoming a true extension of your team.

What are the best regions to hire a virtual medical receptionist from?

When you’re ready to hire a Virtual Medical Receptionist, the best location depends on the mix of cost, language skills, time-zone overlap, and talent depth your business needs. Here’s a quick tour of the best regions, each with clear advantages and a few trade-offs, to help you decide where to hire a Virtual Medical Receptionist who fits your workflow.

We created the Global Outsourcing Talent Index, a data-backed audit of all 193 UN-recognized countries scored across five variables: labor cost, English proficiency, talent availability, digital infrastructure, and political stability.

The results were eye opening and are frequently cited by major news sites and industry blogs all over the world.

The Philippines

Pros:

It’s no surprise that many business owners choose to hire a Filipino virtual medical receptionist. Candidates from this region have strong English proficiency, familiarity with western business culture, and experience working for U.S. clients. 24/7 support is also easy because night-shift work is common.

This region excels in customer service, lead generation, virtual assistance, data entry, bookkeeping, medical billing, and healthcare administrative support. 

Cons:

Increasing demand for Filipino VMRs is slowly pushing wages up and internet outages during typhoon season occasionally interrupt service. 

*Ataraxis virtual medical receptionists from this region have power and internet backups to minimize service interruption and are willing to work in your time zone. 

Latin America (Colombia, Argentina, etc.)

Pros:

Near-shore time zones mean you can hire a virtual medical receptionist who works the same hours as your U.S. team, reducing lag on urgent tasks. Businesses with a large Spanish-speaking customer base may also benefit from hiring bilingual virtual assistants. 

This region excels in sales development, business development, digital marketing, customer success, and account management. 

Cons:

Hourly rates are much higher and the talent pool is much smaller compared to the Philippines and other regions.

South Africa

Pros:

Highly educated, English-first workforce with a neutral accent, which is a big plus for phone-based support, especially for U.K. and Australian companies. South Africa overlaps with U.S. mornings and U.K. afternoons, which is ideal for trans-Atlantic operations.

This region excels in virtual assistance, healthcare administrative support, sales development, business development, digital marketing, customer success, content moderation, and account management.

Cons:

Cost of talent sits between Latin America and the Philippines, trimming, but not eliminating, cost savings.

East Africa

Pros:

Rapidly growing BPO sector that is less competitive compared to the Philippines and Latin America. Top candidates from this region have accents that are almost indistinguishable from U.S. based staff. 

This region excels in virtual assistance, executive assistance, software engineering, accounting, data entry, social media management, and business development. 

Cons:

Infrastructure and internet reliability still improving outside major hubs.

The Caribbean (Jamaica, Trinidad & Tobago)

Pros:

Near-shore location for U.S companies delivers real-time collaboration for East-Coast teams and fluent English support. Very competitive operating costs versus onshore hires.

This region excels in customer service, BPO call centers, healthcare claims, technical support, and help desk support.

Cons:

Smaller population means fewer specialised VMRs, so scaling a large team may be harder. Hourly rates trend closer to Latin American levels given limited supply.

Eastern Europe (Poland, Bulgaria, Romania)

Pros:

Countries in this region are well-known for high education levels and strong work ethic. Arguably, the deepest talent pools for technical roles and has an ideal time zone overlap for European companies. 

This region excels in software engineering, quality assurance, DevOps, data analytics, and other technical roles. 

Cons:

Costs are much higher than the Philippines, East Africa, and time zone differences may be a bigger obstacle for U.S. companies.

How to hire a virtual medical receptionist

Hiring your first virtual medical receptionist is perfectly doable on your own, but most business owners underestimate the hours it takes to sift through resumes, schedule calls, and run multiple interview rounds. Research shows that the DIY path typically drags on for weeks (or months), involves several interviews, and can still lead to mis-hires if you rush the vetting stage.

Here's a step-by-step guide: 
1
Map out your tasks

List everything you want your virtual medical receptionist to own and create detailed instructions. Clarifying scope upfront helps with long term retention and minimizes confusion. 

2
Set your budget and hours

Having a set schedule helps create structure and consistency. 

3
Create a job description

Write a descriptive JD with required experience, KPIs, schedule expectations, etc. 

4
Find and screen virtual medical receptionist candidates

Post your job description to virtual medical receptionist websites and craft a recruitment message you can use to reach out to candidates directly.  

5
First round interviews

Expect to screen 40-100 candidates to find your ideal virtual assistant.

6
Skills test

Give 2-3 finalist candidates a short take-home assignment to test their attention-to-detail, responsiveness, and work product. 

7
Culture and reference checks

A bad hire can cost up to 50% of first-year pay, so doing your due diligence is cheap insurance. 

8
Sign contract and start onboarding

Draft an employment or contractor agreement, include an NDA, and grant tool access.

Cheat Code

When you hire a virtual medical receptionist through Ataraxis, you skip steps 2-7, saving you weeks of lost productivity. 

Frequently Asked Questions​

We source top talent globally from regions including the Philippines, Latin America, South Africa, and East Africa, and beyond.

We screen 200+ candidates every week and accept fewer than 5%. Every candidate completes an initial interview, a take home assessment tailored to the role, a culture fit interview, and reference and background checks before you meet them.
You meet 2 to 3 vetted candidates and make the final call.
For most roles we already have vetted candidates in our talent pool, so you can meet your first candidates in as little as 48 hours.
Most roles are filled in 2 weeks or less.
Both. Part time is available for every role, starting at $1,100 a month for 87 hours.
Full time starts at $1,950 a month, based on an annualized average of 174 working hours a month. That is $23,400 a year. Part time is available for every role, starting at $1,100 a month for 87 hours. Rates rise with the skills and experience a role calls for. The rate is all in, with no separate recruiting fee and no deposit. That is up to 70% less than a comparable US hire.
Ataraxis Management is the employer of record for every placement and handles payroll, local taxes and compliance directly. No third party partners. You receive one monthly Stripe invoice per person.
Agreements are month to month and can be cancelled with 30 days’ notice. Replacing or ending an individual candidate takes one week’s notice. There is no deposit and no lock in.
If you’re not happy, we’ll find you a better match. We refund any unused hours, and we can replace or end a placement anytime with one week’s notice.
Every candidate’s education and work history are verified during vetting. Our talent pool includes MBA holders, CPAs, nurses, medical doctors and other degreed professionals, matched to the role.
Every virtual medical receptionist signs a Business Associate Agreement and a confidentiality agreement before starting, and Ataraxis Management signs a BAA with your practice. Staff are trained on PHI handling and on minimum necessary access, so they reach only the systems the role requires.
Ataraxis Management sets up and maintains secure VPN access and uses timekeeping and productivity monitoring tools on every placement. You decide which systems the virtual medical receptionist can enter.
Yes. Your assistant holds one full time role at a time and works only for your practice, whether the placement is full time or part time. Hours are scheduled to your time zone.
Through whatever you already use: Slack, WhatsApp, Zoom or email. Channels and escalation rules are set during onboarding.
Ataraxis Management was founded by George Atuahene, who previously built and ran a recruitment firm on the same global hiring model.

No. They follow your scripted questions, capture symptoms, verify meds and allergies, and escalate clinical or urgent matters to licensed staff per your escalation matrix.

Multi-channel reminders, day-before confirmations, fast reschedules, waitlist management, and recall lists for follow-ups to keep the schedule full.

Your receptionist retains your style guide and response playbook with tone, do’s and don’ts, compliance notes, and escalation rules, and applies them across calls, emails, and portal messages.

You do. During onboarding, you define the decision matrix and permissions. We document SOPs and follow your rules.

Only if you choose. They use your phone number, email domain, portal, and approved greetings so the experience feels in-house.

Ready to Offload Your Front Desk Backlog?

If your clinical staff is spending time on patient calls, scheduling, and intake coordination that could be handled remotely, a Virtual Medical Receptionist through Ataraxis is worth a conversation. You’ll reduce administrative load, protect provider time, and give patients a more responsive front-desk experience from day one.

Start Hiring a Virtual Medical Receptionist Today

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